The example in this section shows one named TransferToVM. Anything that precedes the digits that are matched by the mask is stripped.Ĭaution: Do not make this the default voice mail profile for the system. Whatever the dialing plan, this wildcard matches the dialed digits starting from the right. If four-digit dialing is used, set this wildcard to XXXX. The voice mail box mask is assigned the wildcard XXXXX to match a five-digit dialing plan. The voice mail pilot should be set to the currently configured pilot number. The profile has been named TransferToVM in order to distinguish it from the voice mail profile that is associated with user phones. It is usually a good idea to preserve the use of numeric ranges such as 0 through 9.Īs this example shows, a new voice mail profile must be created. The use of a special character like an asterisk to begin the dialing sequence for this feature is often a good plan because most standard dialing plans do not have patterns that begin with the asterisk key. You can use any distinct sequence of numbers in place of the asterisk. The asterisk is used as an example for the purposes of this document. Note: Use of an asterisk is not a requirement. The asterisk gets stripped by the voice mail box mask and the target mailbox extension is placed in the appropriate signaling header as the call goes to voice mail. This works by configuring a voice mail box mask on the voice mail profile and associating it with a newly-created CTI route point that matches against the asterisk. If you use the configuration in this document, dialing an asterisk and an extension drops the caller directly into the voice mail box that is associated with that extension. If your network is live, make sure that you understand the potential impact of any command. All of the devices used in this document started with a cleared (default) configuration. The information in this document was created from the devices in a specific lab environment. Inter-Cluster Trunk (H.323) with use of any of the above on the destination cluster The information in this document has been previously validated using various legacy systems such as:Ĭisco Digital PBX Adapter (DPA) connected to Octel with use of digital Avaya signalingĬisco VG248 Analog Phone Gateway connected to Octel with use of analog signaling and Simplified Message Desk Interface (SMDI)Ĭisco SMDI connected to any voice mail system Cisco Unified Communications Manager 12.5.The information in this document is based on these software versions: Users have the ability to transfer calls directly to a voice mailbox without ringing that user's extension and without the need to navigate through any opening greetings.Ĭisco recommends that you have knowledge of these topics:Ĭomputer Telephony Integration (CTI) route point configuration This document describes how to configure calls to transfer directly to any user's voice mail greeting.
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